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The Result of ISO9001:2008 Annual Surveillance Audit Findings

12 Dec 2016 4:51 AM | Anonymous

We received the audit report from SGS auditor on 5 December 2016 that there was ZERO number of nonconformities identified and audit team recommends that, based on the results of this audit and the system’s demonstrated state of development and maturity, management system certification be continued.   And, an overall customer satisfaction rating 2016 is over 96%. We got great feedback through these feedback surveys, but we weren’t getting as many responses as we expected (Completion rate of feedback form is 63%).  We hope more and more customers will fill out a survey to help improve our feedback reponse rate and drive better customer services.

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